Frequently Asked
Questions
Visit our ‘Shop’ and use the filters to help you find the items that you need. Select the item you require, select the delivery type and the quantity and then add to basket. Once you have added all of your items, go to your basket and click ‘Proceed to Checkout’.
Please complete all of the required information including the Billing Details, Delivery Address (if your training is virtual, you can leave this section blank), and Manager Details (if you do not have a manager, please leave this section blank).
You can then select your payment option. If you have a Purchase Order, please upload this using the link at the top of the page. If you do not have a purchase order, please select ‘I do not have a purchase order’.
All prices are listed on the Access to Work report that has been issued to you. Please check the reverse of the report you have received and ensure that you input the correct price including VAT.
Dragon support is available directly through Nuance who can be contacted on 020 3027 4217.
Sessions are now booked via our online portal. Once payment has been received, you will be given access to the portal where you can book your sessions at a time that suits you.
If you would prefer, you can still book your sessions by emailing or calling the office.
If a purchase order was provided and the order is over £1,000.00, you will receive a 30-day term to make payment. Within that time we can arrange the training and distribute the software. If there is no purchase order, or the order is less than £1,000.00, you will receive a pro-forma invoice whereby we will require payment immediately prior to arranging the training or sending the software.
Please note: Orders including equipment will automatically be processed as a pro-forma invoice as they require upfront payment before the order can be actioned and items delivered.
Before you proceed with your order, please be aware that Access to Work (ATW) will only reimburse sessions once they have been completed.
To help minimise the upfront cost for your company, we offer the option to reduce the number of sessions purchased initially. Once these sessions are completed, we can reinvoice for additional sessions, allowing you to claim reimbursement from ATW sooner.
If you would like to take advantage of this option, please contact our team to adjust your order accordingly.