Frequently Asked
Questions
How do I order my training and equipment?
Visit our ‘Shop’ and use the filters to help you find the items that you need.
Select the item you require, select the delivery type and the quantity and then add to basket. Once you have added all of your items, go to your basket and click ‘Proceed to Checkout’.
Please complete all of the required information including the Billing Details, Delivery Address (if your training is virtual, you can leave this section blank), and Manager Details (if you do not have a manager, please leave this section blank).
You can then select your payment option. If you have a Purchase Order, please upload this using the link at the top of the page. If you do not have a purchase order, please select ‘I do not have a purchase order’.
How to find my price?
All prices are listed on the Access to Work report that has been issued to you. Please check the reverse of the report you have received and ensure that you input the correct price including VAT.
Software support for Dragon?
How do I book my sessions?
Once your order has been placed, a member of our team will be in contact to arrange your sessions.
If your order is a pro forma, a member of our team will be in contact to arrange your sessions after payment has been made.
What are the Payment Terms?
If a purchase order was provided and the order is over £1,000.00, you will receive a 30 day term to make payment. Within that time we can arrange the training and distribute the software.
If there is no purchase order, or the order is less than £1,000.00, you will receive a pro-forma invoice whereby we will require payment immediately prior to arranging the training or sending the software.
Please note: Orders including equipment will automatically be processed as a pro forma invoice as they require upfront payment before the order can be actioned and items delivered
Access to Work Session Reimbursement
Before you proceed with your order, please be aware that Access to Work (ATW) will only reimburse sessions once they have been completed.
To help minimize the upfront cost for your company, we offer the option to reduce the number of sessions purchased initially. Once these sessions are completed, we can reinvoice for additional sessions, allowing you to claim reimbursement from ATW sooner.
If you would like to take advantage of this option, please contact our team to adjust your order accordingly.